NatWest app down as bank says ‘no timescale for resolution’

Bank customers have been left unable to make online transactions after a major outage affecting the NatWest app.

The bank first acknowledged the issue at around 8am on Tuesday morning, saying that it was “aware of an intermittent issue” with its mobile banking app.

However, by 10am, NatWest had confirmed that the outage was affecting all of its online banking services, including the website and mobile app.

The bank said that it was working to resolve the issue as quickly as possible, but it could not provide a timescale for when the service would be restored.

Customers have been advised to use other methods of banking, such as visiting a branch or using the telephone banking service.

The outage is the latest in a series of technical problems that have affected UK banks in recent months.

In February, TSB customers were left unable to access their online and mobile banking services for several days after a botched IT upgrade.

And in April, Lloyds Bank customers were hit by a similar outage that lasted for several hours.

The latest outage is likely to cause significant disruption for NatWest customers, particularly those who rely on the app for everyday banking.

It is not yet clear what caused the outage, but the bank has said that it is investigating the issue.

In the meantime, customers are advised to use other methods of banking, such as visiting a branch or using the telephone banking service.