NatWest banking app goes DOWN: Thousands of customers locked out online

What happened?

Thousands of NatWest customers were left unable to access their online banking accounts on Thursday morning after the bank's app and website crashed. The outage began at around 7am and lasted for several hours, leaving customers unable to check their balances, make payments, or transfer money.

NatWest said the outage was caused by a "technical issue" and apologised for the inconvenience caused. The bank said it was working to resolve the issue as quickly as possible and that customers would be updated on the progress of the repairs.

How many customers were affected?

It is not yet known how many customers were affected by the outage, but it is thought to have been in the thousands. NatWest is one of the largest banks in the UK, with over 19 million customers.

What should customers do?

Customers who are unable to access their online banking accounts are advised to try again later. NatWest said that it would provide updates on the progress of the repairs on its website and social media channels.

In the meantime, customers can still use other methods to access their accounts, such as by calling their bank or visiting a branch.

When will the issue be resolved?

It is not yet known when the issue will be resolved. NatWest said that it was working to resolve the issue as quickly as possible, but did not give a specific timeframe.